03
Jun 10Responsiveness and responsibility.
It’s like some companies don’t care about their customers:
As reader Giorgio Galante found out today, sending AT&T’s CEO two emails in two weeks results in a phone call from AT&T’s Executive Response Team and a warning that further emails will result in a cease and desist letter. What did Giorgio’s emails say? The first was a request to bump up his iPhone eligibility date and a request for a tethering option, and today’s outlined his displeasure with AT&T’s new data rates and ultimate decision to switch to Sprint and the EVO 4G. That prompted “Brent” to call Giorgio back and thank him for the feedback, but also politely warn him that further emails would be met with legal action.
…P.S.- Amusingly, Giorgio says he emailed both Randall Stephenson and Steve Jobs last year about offering tethering and actually got a response from Steve — maybe these two CEOs need to talk about more than data rates and service quality the next time they meet up.
…Or anything else, as “Leroy Stick” gives his rationale behind starting @BPGlobalPR:
I started @BPGlobalPR, because the oil spill had been going on for almost a month and all BP had to offer were bullshit PR statements. No solutions, no urgency, no sincerity, no nothing.
…You know the best way to get the public to respect your brand? Have a respectable brand. Offer a great, innovative product and make responsible, ethical business decisions. Lead the pack! Evolve!
BP is responsible for 97% of the oil industry’s “egregious, willful” safety violations in the last three years:
OSHA statistics show BP ran up 760 “egregious, willful” safety violations, while Sunoco and Conoco-Phillips each had eight, Citgo had two and Exxon had one comparable citation.
Andrew Sullivan has more. He also highlights a Sarah Palin tweet extolling drilling in “safe onshore places” …like Alaska, where BP spilled 200,000 gallons of oil just four years ago. And just like the Deepwater disaster, BP was aware of the danger before the Alaskan spill, but ignored it to save money.
Incidentally, it took me a long time to come up with a new tag for posts that highlight nadirs of human behavior. I’m pretty happy with my decision.
Tagged: news, scheisskopfs